Name: Control Room

Text: r

I

SERVICE & MAINTENANCE
Electrosonic understands the critical nature of control rooms and the consequences if they
underperform. Electrosonic's dedicated service team offers tailored , high quality support,
giving our clients a known cost of ownership and the peace of mind that their equipment
investment is protected.

Technical Phone Support
Emergency Response
On -Site Staff for Operational Support
Critical Spares Equipment Program
Priority Repair of Defective Products
Preventative Maintenance Visits
Technical Guidance and Training
Projector Lamp Replacement Program
Asset Management Tracking Software
System Programming Services

' ' We are very happy with the level of service we have
recieved from f lectrosonic. The service engineers
have an extremley high standard of service and are
extremely flexible ' '
Alistar Paul, Property & !=acilities Manager, Diageo

TECHNOLOGY EXPERTISE
» LCD and Rear Projection Display Walls

»

Video Conferencing

Multi-Viewers and Image Processors

»

Interactive Display Systems

»

» Real-Time Video Over Networks

» Signal Distribution

» Visual Collaboration

»

»

Audio, Video and Data Recording

Control System Programming

» Consoles and !=urniture

DATA INFRASTRUCTURE

NETWORKED ENVIRONMENTS

Electrosonic understands that the data
infrastructure is critical to the collection,
analysis and distribution of important
intelligence information for the control centre.
Our IT experts will minimise the possib ility of
any disruption to these important systems.

Maintaining a complex networked control room
environment requires a strong understanding of
the underlying technology. You will benefit from
Electrosonic's unmatched experience designing and
engineering systems that distribute video and data
between sites, users and displays using IP networks.

SERVICE OPERATIONS CENTRE (SOC)
Electrosonic's Service Operations Centre (SOC)
operates around the clock to continuously monitor
alerts, open trouble tickets, contact the on-site
team or troubleshoot issues as required.
A call logging system helps ensure that response
times are met. All calls for support are logged
to the centre and our staff then contact the local
technical team to provide a seamless response.
Remote monitoring enables the observation and
management of your audio-visual system from the
SOC. Besides receiving alerts when faults occur
with the equipment, potential problems can be
anticipated and resolved before they impact
your operations.

LAMP REPLACEMENT PROGRAM
The most common reason for the failure of a
projector or video wall is a faulty or broken lamp.
Electrosonic's Lamp Replacement Program
removes all of the hassle of procuring, storing
and purchasing lamps and ensures that the lamp
replacement process goes as smoothly as possible.

Competitive Pricing
Extended Warranty
!=ree Recycling

Our volume buying power and knowledge of the
lamp business allows us to procure lamps through
many different channels, ensuring the best prices
are passed on to our customers. The lamp program
is fully customisable to meet your individual needs.

Guaranteed Availability
~igh Quality Original Equipment

Lamps
Installation and Calibration

BUYING GROUPS

HIGH QUALITY LAMPS

Electrosonic has set up buying groups for
various business sectors. These buying groups
provide discounts on frequently replaced
parts such as projector lamps. Electrosonic's
purchasing power allows us to secure the
best prices.

Choose from a large selection of original
equipment lamps (OEM) or select from our
OEM equivalent Xenon and UHP lamps at up
to 50% less than OEM prices.

OEM

LAMPS

ELECTROSONIC OFFICES
STOCKHOLM

LOS ANGELES
S HANG HAI

GLOBAL REACH

WHY ELECTROSONIC?

»

14 offi ces and over 400 employees worldwide

»

l-j ighly qualified engineering department of
over 80 peo ple in the UK and 65 in t he US

»

A Service Solutions business of over 160
dedicat ed staff in t he UK and 35 in th e US

»

15 dedicated workshop and mobile se rvice

~stablished in 1964, ~lectrosonic has extensive

experience engineering and maintaining critical
systems in austere environments. Unmatched
technical knowledge, round-the-clock availability
and fast response ensure that installations remain
fully supported at all times.

person nel in the UK prov iding fast rep ai rs

SELECTED PROJECTS
»

Wide Range of Service and Support Solutions

» ~xtensive

Support/Maintenance ~xperience

» Local, National and International ~xpertise
» High Profile Reference Sites
» 24/7 Support On-Site and On-Call
» l=inancial Stability for Your Peace of Mind

World Health Organization
UK Highways Agency
Metropolitan Police Service of London
Th e Weather Channel
Thales Catalyst
Derbyshire Police
Transport for London
TAQA Emergency Respon se Centre
Helsinki Energy
Gatwick Airport
National Defense University
Lo s Angeles County Traffi c Manag ement
Irish Gorda
La s Vegas Water
Peterson AFB
Multiple Threat As sessment C enter of the NCIS
Lockheed Martin
Swedi sh Road Admin istrat io n (Vi:ig ver ket)
University of Bradford
Sussex Poli ce
State of Oklahoma's Emergency Operations Center
West Sussex C ounty C ounci l
US Navy
USARSO
SPAWAR
North American Aeros pac e Defense Command (NORAD)
Los Angeles International Airport
BT
Gauteng Disaster Management Centre
Enfield Coun cil

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