Name: iProxy

Text: Quotation: Monitoring system for iproxy-project

Quoted for: Gamma International GmbH

Dreamlab Technologies AG

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Quotation: Monitoring system for iproxy-project
Commercial in Confidence © Dreamlab Technologies AG

Gamma International GmbH
Mr. Thomas Fischer
Baierbrunnerstr. 15
D-81379 Munich

Bern, 21. Dezember 2010

Quotation: Monitoring system for iproxy-project
Quotation number: 3104488

Dear Mr. Fischer
Thank you for your interest in our services.
We are pleased to submit the following quotation concerning the Monitoring system for iproxy-project.
The quotation shows a summary of the actions planned and lists the costs for every step.
If you have any further questions or comments concerning this quotation, do not hesitate to call us.
We are looking forward to support you in this project.
Yours sincerely,

Nicolas Mayencourt
CEO
Dreamlab Technologies AG

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Monbijoustrasse 36 CH-3011 Berne

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Table of contents
1. Fundamentals ...................................................................................................................................................... 5
1.1 Starting point and objectives......................................................................................................................... 5
2. Qualifications of Dreamlab.................................................................................................................................... 6
3. Project workflow and deliverables........................................................................................................................ 7
3.1 Overview of the actual iproxy infrastructure..................................................................................................7
3.1.1 Network infrastructure for the iproxy infrastructure...............................................................................7
3.2 Overview of the monitoring solution..............................................................................................................8
3.3 Functional overview of the monitoring solution.............................................................................................9
3.4 Project management................................................................................................................................... 12
3.5 Devices and infrastructure.......................................................................................................................... 12
3.6 On-Site installation, integration to existing infrastructure and tests in Oman..............................................13
3.7 Training....................................................................................................................................................... 13
3.8 System care................................................................................................................................................ 13
3.9 On-site maintenance in Oman.................................................................................................................... 13
3.10 Co-ordination Meetings............................................................................................................................. 13
4. Terms and conditions......................................................................................................................................... 14
5. Obligation to cooperate....................................................................................................................................... 15
6. Costs................................................................................................................................................................... 16
6.1 Services provided by Dreamlab Technologies............................................................................................16
6.2 Monitoring and alarming system................................................................................................................. 17
6.3 Redundant monitoring and alarming...........................................................................................................18
6.4 System maintenance (on-site) per call-out..................................................................................................18
6.5 On-site co-ordination meetings per call-out................................................................................................18
6.6 System maintenance for redundant system (on-site) per call-out...............................................................19
6.7 Solution maintenance.................................................................................................................................. 19
7. Order for quotation no. 3104488......................................................................................................................... 20
8. Conditions........................................................................................................................................................... 21
8.1 Prices.......................................................................................................................................................... 21
8.2 Expenses.................................................................................................................................................... 21
8.3 Payment Conditions.................................................................................................................................... 21
8.4 Deadlines.................................................................................................................................................... 21
8.5 Validity of this quotation.............................................................................................................................. 21
8.6 Attachment.................................................................................................................................................. 21
9. Contact............................................................................................................................................................... 22
9.1 Client........................................................................................................................................................... 22
9.2 Service provider.......................................................................................................................................... 22
10. Attachment........................................................................................................................................................ 23
10.1 Hardware infrastructure............................................................................................................................. 23
10.1.1 HP DL 380 Generation 7 (G7) with 3x 146GB HDs, DVD, Red. PS. ILO.........................................23
10.2 Alerting and monitoring infrastructure.......................................................................................................24
10.2.1 Nagios Tactical Monitoring Overview...............................................................................................24
10.2.2 Nagios Service Details..................................................................................................................... 25
10.2.3 Nagios Host Details.......................................................................................................................... 26
10.2.4 Nagios Host Group Summary...........................................................................................................27
10.2.5 Nagios Status Host Map................................................................................................................... 28
10.2.6 Nagios Extended Host Process Information.....................................................................................29
10.2.7 Nagios Trend Host View................................................................................................................... 30
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10.2.8 Nagios Trend Service View..............................................................................................................31
10.2.9 Nagios Service Availability...............................................................................................................32
10.2.10 Nagvis Overview............................................................................................................................. 33
10.2.11 Nagvis Overview ............................................................................................................................ 34
10.2.12 Nagvis Map Overview..................................................................................................................... 35
10.2.13 Nagvis Rack Overview................................................................................................................... 36
10.2.14 Nagvis Site Overview..................................................................................................................... 37
10.2.15 Nagvis Overview............................................................................................................................. 38
10.2.16 Nagvis System Detail Overview.....................................................................................................39
10.2.17 Munin Screen Overview................................................................................................................. 40

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1. Fundamentals
This offer is based upon a request of Thomas Fischer of Gamma International as well as on various
conversations between Gamma International, Dreamlab Technologies AG and the end customer.
1.1 Starting point and objectives
During the integration tests in Oman in September 2010 the end customer figured out that not all of the
components of the iproxy infrastructure are under their full control. It is, for example possible that changes of the
Oman-network may occur without their knowledge. Thus, it might occur that ISPs may modify some of the current
configuration. Therefore, the question arose whether it is possible to identify such a modification in the network
setup by monitoring the whole iproxy infrastructure.
From this point of view, a request for an efficient and user-friendly monitoring of the iproxy infrastructure including
all components of the systems was derived. This requirement is discussed and a proposal for solution is
described in this offer.
The solution covers several aspects:


All components of the iproxy infrastructure and all services running on the systems will be monitored.



For defined critical outages of the hardware components, processes and/or services the system will send
SMS- and/or e-mail-alarms to persons defined beforehand.



A web-based management GUI offers a wide range of views, which allow the operators to easily identify
system issues and outages.



A set of reports offers possibilities to retrieve condensed information on the system like statistics on
outages or performance problems.

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2. Qualifications of Dreamlab
Since 1998, Dreamlab Technologies AG supports economical, governmental and educational institutions and
organizations. Our main activities are strategical consulting and education as well as conception, realization,
integration, operation and maintenance of IT solutions based on open standards.
Since 2003, Dreamlab officially represents the Institute for Security and Open Methodologies (ISECOM) in
Switzerland, France and Germany. ISECOM is an international non-profit organization that develops open
standards for IT security and business integrity testing. It is the editor of the Open Source Security Testing
Methodology Manual (OSSTMM), the most widely spread standard foriInformation security testing. Nicolas
Mayencourt, CEO of Dreamlab Technologies, is a member of the board of directors of ISECOM and presides its
units "Business Development" and "Academic Alliance".
Dreamlab is the only education partner of ISECOM in Switzerland, France and Germany and it offers OSSTMM
certification courses for security professionals in collaboration with ISECOM and an international network of
partner organizations and universities. In cooperation with the University of Applied Science of Berne, Dreamlab
launches Switzerland‘s first OSSTMM certification courses. Dreamlab also provides a Hacker Highschool to help
young people to become aware of responsible handling of IT technologies.
Through close partnership with ISECOM and an active collaboration in setting new standards, Dreamlab is always
up-to-date and even ahead of the

times. Being a honorary member of the security section of the Swiss

Informatics Society, a member of the OpenTCPA Research Group and of the World Wide Web Consortium (W3C)
means being part of the newest developments in IT security. Within W3C, Dreamlab is responsible for the Xforms
Standard and is an active part of other working groups (e.g. HTML) to integrate security knowledge into
processes of creation and maintenance of future standards. Customers of Dreamlab directly benefit from this
body of knowledge, from the contact network and from the insight into developments and future marketplaces.
The Dreamlab staff consists of skilled OSSTMM professionals who constantly observe the security branch and
have access to the latest developments and trends. To be able to advise their customers the best, they exchange
knowledge at the most important international IT security conferences and keep on educating themselves
continually.
Since 2005, Dreamlab has developed a software suite for lawful interception and data retention and has
successfully implemented the solution with various Swiss and international customers. The Dreamlab LI-SWSuite is unique with regards to security, performance, flexibility and price on the market. The software
components are under permanent development, are compliant with the common ETSI-standard and cover most
of the interception requirements on all relevant technologies of IP networks.

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3. Project workflow and deliverables
3.1 Overview of the actual iproxy infrastructure
3.1.1 Network infrastructure for the iproxy infrastructure
In 2010, the infection proxy solution for the fixnet part was implemented on-site in Oman. The picture below
shows the network infrastructure and the setup as currently implemented.

Illustration 1: Current topology of the network with infection proxies

During the tests in Oman, the end customer asked for a monitoring possibility of the iproxy infrastructure with the
goal to identify changes and modifications of the setup.
The following quotation specifies the elements of the proposed monitoring system.

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3.2 Overview of the monitoring solution

The proposed solution is based on the implemented iproxy infrastructure. The monitoring will cover all hardwareand software components of the iproxy infrastructure, e.g. the management infrastructure, the AAA-probes and
the iproxies. The picture below gives an overview of the elements needed for the monitoring system.

Illustration 2: Proposed monitoring solution:The green dashed lines show the monitoring of the radius probes, the
iproxies at the internet exchanges and the management server. The monitoring server detects and stores events
in the monitored infrastructure and sends alarms by SMS and emails to the responsible technical staff members
upon defined cases. The second monitoring server (in light blue) indicates the redundant monitoring cluster.

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3.3 Functional overview of the monitoring solution
The proposed monitoring solution is based on Nagios-Munin, the state-of-the-art monitoring software.
Components to be monitored
The following system components of the iproxy infrastructure are subject to monitoring (see picture 2 on page 8):


the management server at the LEA (ADMF)



the 2 AAA-probes for the IP-access and WIFI



the 2 iproxies at the internet exchange

For the named components the monitoring system will be configured with agents to monitor several layers (see
Picture 3 below):
Hardware Layer Monitoring:

Important hardware components will be monitored like disks, CPUs, raidcontroller, power (on/off) or network cards, plugging / unplugging of cables.
For these elements checks will be made in order to control the hardware
condition .

System Layer Monitoring:

System processes are monitored and important data and aspects like disc
capacity, RAM capacity, CPU performance etc. will be checked. Errors and
system critical values (for example: disc capacity over 80% etc.) are detected.
Regular alive-checks are done.

Application Layer Monitoring:

An overall process check on each machine gives important information on the
overall condition of the monitored element.

Illustration 3: The proposed monitoring consists of several levels. On the lower levels hardware components,
system and application processes are monitored. On a higher level services (like iProxy 2) are monitored.
Detailed presentations of the graphical user interface are shown in appendix in ch. 10, p. 23ff.
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However, smart monitoring does include more than monitoring all the components. Only when combining and
understanding the components as a whole service the results of a monitoring are good results. Thus, the
monitoring is service-oriented where the components and its dependencies are included.
In our proposal we introduce two higher layers of services, while the first reflects “a site” (for example the NDP1).
Thus, it is possible to easily drill down information concerning site “NDP1” or site “management infrastructure
(ADMF)” and hence, to identify in the monitoring whether the service of site “NDP1” is correctly working or not.
On the highest level, dependencies between the sites are introduced to build a view of the whole service. In order
to introduce this view related to monitoring, deep insight in the real implementation of a service is needed. As a
result, the user gets qualified information about the service level of the monitored service, thus, reaching a level
where monitoring is intuitively understood – also by non-application specialists.

Alerting and alarming
The monitoring system allows to set up alerts on nearly any kind of event. Typical alerts are outages of hardware
components, exceeding of critical values like disc space usage, timeouts etc. Based on alerts, alarming
mechanisms can be used to send an alarm by email or SMS to persons defined beforehand.
Example for an alarm: assuming a network cable is unplugged at NDP1. The monitoring system triggers an alarm
set up beforehand, which alerts the person in charge at LEA (for example by SMS or Mail).

Views (for details also see the appendix on page 23)
The monitoring system will offer a set of views, which show the aspects of the monitoring system as described in
the previous section, and which are helpful when analysing problems, alerts and outages. Detailed examples and
short descriptions of the views are shown in the appendix on page 23ff.
View

Short description

Tactical view

The tactical overview always shows all service and host checks that are performed
and gives an overview of the condition of the whole system and its corresponding
services. The monitoring platform is service-aware and knows which services
depend on what underlying systems. In case of outages or problems, this screen
directly indicates the elements that need treatment.

Service details

The service overview pane dissects the rendered services in its components. Each
component is actively monitored and in case of failure, the operator knows exactly,
which element is causing the issue.

Host details

The host details pane shows all hosts participating in the system and its condition.
From this screen the operator can drill in the detailed checks and their corresponding
history.

Host group summary

Modern services usually need more than one host to be rendered correctly. In the
host group pane the operator is shown the logical function blocks including its real

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View

Short description
time monitored condition, which is typically used for first line diagnosis of problems
or anomalies.

Status host map

The host map shows the measured state in a topological manner.

Extended host process

This detailed screen shows the specific monitoring configuration on a per-host-basis.

information
Trend host view

With the trending tool the overall availability and availability trends are being
calculated in a format, which delivers the perfect basis to calculate SLA aspects.

Trend service view

This example shows service outages on a timeline. Perfect for reconstructing events
or managing outages.

Service availability

This feature of the monitoring platform calculates on a per-host-basis the detailed
service availabilities in a defined timespan.

Overview

With the Nagvis extension the whole monitoring infrastructure can be combined with
informal layouts and graphs. This tool is of great value and helps visualising the very
low-level technical measurements by transforming them into very informative and
high-level views enabling the operator to quickly identify potential problems.

Map overview

Combining multiple views and graphs leads to considerably reduced debugging
times. From the very high level layouts, the operator can access the rack view and
therefore see, where problems need treatment on a physical layer.

Site Overview

This is another example of a very high-level and highly condensed system view.
Bear in mind that the informal layouts get enhanced by the various real time checks,
which, when correlated and condensed, lead to one working or not working
statement per logical unit.

Virtualized system

With this monitoring platform, even virtualised systems can be dissected and shown

overview

in informal graphs.

System detail overview

This example shows all actual performance consumptions on all systems on one
single page.

Screen overview

With the additional performance graphs, every measurement is shown in detail in tie
series plots. Operators therefore get a very detailed view of every single aspect of a
service and host. With means of the time series and the operational knowledge the
operators get a very detailed insight on any impact from any service providing the
systems.

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3.4 Project management
The project management must be assigned to project planning, communication, and co-ordination; this will ease
the handling of all tasks that arise, such as in particular the co-ordination and communication within the teams,
co-ordination of on-site work, collaboration with the parties involved, ordering and monitoring of duties to cooperate, guaranteeing of the provision of any existing dependencies, hardware assembly, factory testing, the
provision of all project-related documentation such as system and instruction manuals.
3.5 Devices and infrastructure
Before the on-site installation, the hardware will be assembled, equipped and preconfigured with all software
components at Dreamlab Technologies. Additionally, a detailed test will be accomplished before shipping. The
systems are, as a matter of principle, delivered to the desired address ready-to-use. Dreamlab will deliver the
following hardware and software components for the project:
Monitoring server cluster
The monitoring system will run on a HP DL 380 G7 server cluster. The servers must have internet access and
access to the GSM network in order to send e-mails and SMS. In order to grant a very high monitoring service
level, the monitoring system runs as a redundant cluster system. The monitoring servers are setup in a
hotstandby-mode with heartbeat and a mirroring of the harddiscs. The Nagios and Munin platforms have to be
clustered and configured accordingly.

Software components
The monitoring system is based on the Nagios system. The monitoring server will contain the following elements:
Server software setup
• Nagios platform
• Munin platform
• Nagvis visualisation platform
The installation contains the setup of the Nagios platform, the Munin platform and the Nagvis visualisation
platform, as well as the following configurations:





Webserver / web interface configuration
Nagios Server configuration
Munin Server configuration
Nagvis visualisation server configuration

Client agent software setup
• Installation and preconfiguration of the Nagios agents on to the client systems (see overview picture
Illustration 2 on page 8)
• Installation and preconfiguration of the Munin agents on to the Client systems (see illustration 2 on page 8)

Customized client agent checks
• Writing customized Nagios agent checks
• Writing customized Munin agent checks
Alerting
• Installation / configuration SMS / Mail alerting functionality
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Testing
• Nagios server functional tests
• Munin server functional tests
• The infrastructure will be assembled, configured and subjected to a detailed burn-in test at Dreamlab

3.6 On-Site installation, integration to existing infrastructure and tests in Oman
The monitoring system will be finally configured and tested in Oman in accordance with the needs of the end
customer.
Client agent software setup
• On-site Installation and final configuration of the Nagios agents on to the client systems (see illustration 2 on
page 8)
• On-Site installation and final configuration of the Munin agents on to the client systems (see illustration 2 on
page 8)
Alerting
• Installation / configuration SMS / mail alerting functionality in accordance with the needs of the end customer
Testing and fine tuning
• Nagios server on-site integration tests
• Munin server on-site integration tests
Customizing for the client
• Alerting and monitoring infrastructure adjusting to the clients wish

3.7 Training
Persons responsible will receive system training, including all necessary training documentation adapted for the
client system in English.
3.8 System care
Support and maintenance covers all activities in support of the client operating with the installed systems in case
service is needed.
3.9 On-site maintenance in Oman
The SLA can be fulfilled without remote access and in the scope of an annual visit at the client’s location, during
which, updates and tests can be carried out or open questions can be discussed with the customer. This can
occur every year, every semester, or every quarter of the year. Since this is very much a security-related and
sensitive infrastructure, which is located in a public network, Dreamlab advises that the maintenance work will be
undertaken as frequently as possible (every quarter of the year, if possible).
3.10 Co-ordination Meetings
In addition to the system maintenance, a co-ordination meeting with the client takes place on-site once a year,
during which the needs and requirements of the client can be discussed and where relevant information, news
and current trends can be exchanged on a management level.

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4. Terms and conditions
This quotation is valuable within the following limitations. The conditions listed bellow must be granted by Gamma
International GmbH (in the following: client).
I.

The client will not claim any requirements concerning possible damage or harm connected to operations
performed by the staff of Dreamlab Technologies apart from harms or damages due to carelessly or purposely
wrong performed or neglect actions.

II. The client will forego all assertion of claims on account of any possible adverse effects and/or damages that
may arise in connection with the assignment. Reserved are damages that arise through serious negligence or
deliberate actions or omissions by the staff of Dreamlab Technologies.
III. The current approach for monitoring covers the actually implemented infection proxy system of Oman as
delivered in PO-Nr: 3104256.1 (“Infection Proxy Project)
IV. The management server cluster of the monitoring system must have Internet access and the ability to send
SMS.
V. The site where the monitoring servers are placed, must have GSM-coverage in good quality. Alternatively, a
GSM-antenna must be placed, the signal must be received the server room.
VI. The ISPs must provide a layer 2 ethernet network with sufficient bandwidth (at least 10mb/s) and guarantee a
low latency from the LEA/LEMF to the infection proxy centres.
VII.The networks used must be configured the way an IP-connection exists from the management server to the
radius probes and the infection proxies. The infection proxies must be connected with the radius probes in the
same way.
VIII.If during the course of the on-site installations some of the above named preconditions and limitations should
not be fulfilled, Dreamlab Technologies AG reserves the right to treat the work linked to such missing
preconditions as change requests to this offer, which have to be paid Based on time and material needed in
addition.
Please do precisely document any additional information, differences, amendments or comments.

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5. Obligation to cooperate
We assume Gamma International GmbHs (in the following: Client) cooperation and support of the project to cover
the following points:
I.

The client will make available document templates and information necessary for the execution of the work.

II. The client will inform parties involved in the project about the upcoming work.
III. The client will organise all necessary information, accesses and entries that are required for the workflow of
the project.
IV. The client will organise meetings and establish contact with the parties involved.
V. The client will make available the network connections and the network between the servers and the sites.
VI. The client will make available sufficient network connections for the delivered components.
VII.The client will make available housing space for the delivered turn-key solutions (Racks, UPS, cooling).
VIII.The client will organise the transport of staff and material.
IX. The client will organise all additional test equipment for the FAT / E2E tests.
X. The client needs to prepare Internet access, which is needed for the monitoring system to run. The monitoring
system must be able to send mails, thus an e-mail adress is needed for the monitoring system too.
XI. Two Sim-cards for access to the GSM-network in Oman have to be provided by the end-customer.
XII.Rackspace is needed at the LEA.
XIII.2 Network ports per server and a crosslink (minimum 1 Gbit) between both are needed for the monitoring
system.
XIV.A laptop with a mail account and a mobile phone are needed to test the monitoring solution.

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6. Costs
Quotation number: 3104488
6.1 Services provided by Dreamlab Technologies
Item
001

Description

Unit Price

8 days

12'800.00

1'440.00

15 days

21'600.00

1'440.00

4 days

5'760.00

1'800.00

3 days

5'400.00

Option: Configuration and for redundant system
The monitoring solution will be configured and tested
as redundant cluster at Dreamlab

004

1'600.00

On site assembly, installation and test in Oman
All the equipment will be assembled, the system will be
preconfigured and shipped to Oman. The system will
be thoroughly tested and handed over to the client.

003

Net Value
CHF

Project management and documentation
Project Management for the co-ordination of all work
that arises, production of all project-related
documentation

002

Number

Training
Persons responsible will receive system training,
including all necessary documentation adapted for the
client system in English (2 days on-site, 1 day for
preparation)

Total
Services provided by Dreamlab Technologies
Prices do not include VAT and shipping and are in CHF.

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45'560.00

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6.2 Monitoring and alarming system
Position
001

Description

Unit price

Net worth
CHF

HP DL 380 Generation 7 (G7)
With 6x 146GB SAS HDs, 6x2GB PC3-RAM, DVD,
Red. PS. ILO.Package
(With guarantee extension for 5 years)

002

Number

16'955.00

1

16'955.00

60'000.00

1

60'000.00

Nagios Munin Installation Dreamlab monitoring
centre
Server software setup
• Installation of Nagios platform
• Installation of Munin platform
• Installation of Nagvis visualisation platform
• Webserver / web interface configuration
• Nagios server configuration
• Nagvis visualisation server configuration
• Munin server configuration
Client agent software setup
• Installation and configuration of the Nagios agents
on to the client system
• Installation and configuration of the Munin agents
on to the Client system
Customized client agent checks
• Writing customized Nagios agent checks
• Writing customized Munin agent checks
Alerting
• Installation / configuration SMS / mail alerting
functionality
Testing and fine tuning
• Nagios server integration and functional tests
• Munin server integration and functional tests
• The infrastructure will be assembled, configured,
and subjected to a detailed burn-in test at Dreamlab
Customizing for the client
• Alerting and monitoring infrastructure adjusting to
its clients wish

003

GSM modem alarming path

1'000.00

1

1'000.00

004

Customising of alerting rules

1'800.00

3

5'400.00

Total
Monitoring and alarming option
Prices without VAT and in CHF.

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83'355.00

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6.3 Redundant monitoring and alarming
Position
001

Description

Unit price

16'955.00

1

16'955.00

40'000.00

1

40'000.00

1'000.00

1

1'000.00

Nagios Munin Installation Dreamlab monitoring
centre
Setup, customising and testing in accordance with
Position 002 of chapter 6.2 for the redundancy system

003

Net worth
CHF

HP DL 380 Generation 7 (G7)
Redundant Server with 3x 146GB SAS HDs, 6x2GB
PC3-RAM, DVD, Red. PS. ILO.Package
(With guarantee extension for 5 years)

002

Number

GSM modem alarming path

Total
Redundant monitoring and alarming
Prices without VAT and in CHF.

57'955.00

6.4 System maintenance (on-site) per call-out
Item
001

Description

Unit Price

Number

Net Value
CHF

On-site system maintenance
Loading of updates, system tests, troubleshooting,
depending on client’s wishes up to four times a year (5
days per call-out). We recommend at least two visits
(better four) on-site for system maintenance per year.

Total

1'600.00

5 days

System maintenance/per call-out (on-site variant)

8'000.00
8'000.00

Prices do not include VAT and shipping and are in CHF.

6.5 On-site co-ordination meetings per call-out
Item
001

Description

Unit Price

Number

Net Value
CHF

Co-ordination Meetings
Annual co-ordination meeting with the client, including
exchange of information at management level,
depending on client’s wishes up to four times a year (3
days per call-out).
We recommend at least 2 visits on-site for coordination
meetings per year.

Total

1'800.00

1 days

Co-ordination meetings per call-out

1'800.00
1'800.00

Prices do not include VAT and shipping and are in CHF.
Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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Quotation: Monitoring system for iproxy-project
Commercial in Confidence © Dreamlab Technologies AG

6.6 System maintenance for redundant system (on-site) per call-out
Item
001

Description

Unit Price

Number

Net Value
CHF

On-site system maintenance
Loading of updates, system tests, troubleshooting,
depending on client’s wishes up to four times a year (5
days per call-out)

Total

1'600.00

2 days

System Maintenance/per call-out (on-site variant)

3'200.00
1'600.00

Prices do not include VAT and shipping and are in CHF.

6.7 Solution maintenance
The annual solution maintenance ensures that the solution built for the customer is permanently maintained and
that a solution test environment is held and maintained at the Dreamlab offices in Berne.
Item

Description

001

Monitoring solution for the iproxy infrastructure

003

Option: Cluster extension of monitoring solution

Total

Annual solution maintenance

Unit Price

Number

Net Value
CHF

24'000.00

1

24'000.00

12'000.00

1

12'000.00
36'000.00

Prices do not include VAT and shipping and are in CHF.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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7. Order for quotation no. 3104488

Subscription details „Monitoring system for iproxy-project“
Description

Net worth CHF

Monitoring and alarming

83'355.00

Services provided by Dreamlab

34'400.00

Training

5'400.00

Annual solution maintenance

24'000.00

Option redundant monitoring
Redundant monitoring implmentation

57'955.00

Services provided by Dreamlab for redundancy

5'760.00

Annual solution maintenance for redundant system

12'000.00

Please tick.

Subscription details: Recurring charges
Description

Unit Price

System maintenance per call-out

8'000.00

On-Site coordination p. call-out

1'800.00

Option: Redundant system
System maintenance per call-out

3'200.00

Nr. of c-o

Net worth CHF

Please tick and give the total number of call-outs requested per year.

Conditions
Prices
All prices are in CHF without VAT.
Expenses
Travel expenses within Switzerland are included in the offer.
Payment Conditions
30% down payment, 30% at time of delivery, 20% after installation and 20% after the final acceptance of the end
user/customer, in accordance with the co-operation agreement.
Deadlines
Deadlines are yet to define exactly.
Validity of this quotation
This quotation is valid for 4 weeks, starting from the date of issue.
Acceptance of general terms and conditions and obligation to cooperate.

Locality

Date

Person responsible Gamma International GmbH
Name:

Signature:

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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Commercial in Confidence © Dreamlab Technologies AG

8. Conditions
8.1 Prices
All prices are in CHF without VAT (MwSt.).
8.2 Expenses
Travel expenses within Switzerland are included in the offer.
8.3 Payment Conditions
30% down payment, 30% at time of delivery, 20% after installation, and 20% after the final acceptance of the enduser/customer, in accordance with the co-operation agreement.
8.4 Deadlines
Deadlines are yet to define exactly.
8.5 Validity of this quotation
This quotation is valid for 4 weeks, starting from the date of issue.
8.6 Attachment
General terms and conditions of business of Dreamlab Technologies AG.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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9. Contact
9.1 Client
Gamma International GmbH

Address

Baierbrunnerstr. 15

Postal code and city

D-81379 Munich

Thomas

Name

Fischer

Phone

+49 89 242 0918–0

Mobile

+49 172 266 1654

E-Mail

tf@gamma-international.de

Address

Monbijoustrasse 36

Postal code and locality

CH-3011 Bern

Name

Mayencourt

Contact commercial
First name
Function

9.2 Service provider
Dreamlab Technologies AG

Contact commercial
First name

Nicolas

Function

CEO

Phone

+41 (0)31 398 66 66

E-Mail

nicolas.mayencourt@dreamlab.net

Mobile

Contact technical
First name

Felix

Function

Senior Consultant

Phone

+41 (0)31 398 66 66

E-Mail

felix.merz@dreamlab.net

Dreamlab Technologies AG

Name

Merz

Mobile

+41 79 223 71 75

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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Commercial in Confidence © Dreamlab Technologies AG

10. Attachment
10.1 Hardware infrastructure
10.1.1 HP DL 380 Generation 7 (G7) with 3x 146GB HDs, DVD, Red. PS. ILO.

Processor

2x Intel® Xeon® Processor X5650 (2.6 GHz, 8MB L3 Cache) Sixcore

Cache Memory

8MB (1 x 8MB) Level 3 cache

Memory

12 GB (6 x 2 GB) PC3-10600R (DDR3-1333) Registered DIMMs

Network Controller

Two BCM5709C with dual-port Gigabit Server Adapters

Storage Controller

HP Smart Array P410i/102MB with BBWC

Drives

HP Slim SATA DVD RW drive

Controller

Smart Array P410i Controller with Zero Memory (Raid 0/1/1+0)

Internal Storage

Standard: 8 SFF SAS/SATA HDD Bays
Optional: 16 SFF SAS/SATA HDD Bays

Optical Drive

HP Slim SATA DVD RW drive

Power Supply

2x 750W Hot Plug Power Supplies

Fans

6x (N+1 redundancy standard)

Form Factor

Rack (2U), Height 3.38-inch (8.59 cm); Width: 17.25 (44.54 cm);
Depth:
27.25 inches (69.98 cm)

Accessory

Without upgrade elements and rack mount kit

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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Quotation: Monitoring system for iproxy-project
Commercial in Confidence © Dreamlab Technologies AG

10.2 Alerting and monitoring infrastructure
10.2.1 Nagios Tactical Monitoring Overview

The tactical overview always shows all services and host checks that are performed and gives an overview of the
condition of the whole system and its corresponding services. The monitoring platform is service-aware and
knows which services depend on what underlying systems. In case of outages or problems this screen directly
indicates the elements that need treatment.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.2 Nagios Service Details

The service overview pane dissects the rendered services in its components. Each component is actively
monitored and in case of failure the operator knows exactly, which element is causing issues. Of course, a history
of all events is being kept.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.3 Nagios Host Details

The host details pane shows all hosts participating in the system and its condition. From this screen the operator
can drill in the detailed checks and their corresponding history.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.4 Nagios Host Group Summary

Modern services usually need more than one host to be rendered correctly. In the host group pane the operator is
shown the logical function blocks including its real time monitored condition. This is a great tool for first line
diagnosis of problems or anomalies.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.5 Nagios Status Host Map

The host map shows the measured state in a topological manner.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.6 Nagios Extended Host Process Information

This detailed screen shows the specific monitoring configuration on a per-host-basis.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.7 Nagios Trend Host View

With the trending tool the overall availability and availability trends are being calculated in a format which delivers
the perfect basis to calculate SLA aspects.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.8 Nagios Trend Service View

This example shows service outages on a timeline. Perfect for reconstructing events or managing outages.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.9 Nagios Service Availability

This feature of the monitoring platform calculates the detailed service availabilities in a defined timespan on a perhost-basis.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.10 Nagvis Overview

With the Nagvis extension the whole monitoring infrastructure can be combined with informal layouts and graphs.
This tool is of great value and helps visualising the very low-level technical measurements by transforming them
to very informal and high-level views enabling the operator to quickly identify potential problems.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.11 Nagvis Overview

With the Nagvis extension the whole monitoring infrastructure can be combined with informal layouts and graphs.
This tool is of great value and helps visualising the very low-level technical measurements by transforming them
into very informative and high-level views enabling the operator to quickly identify potential problems.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.12 Nagvis Map Overview

There is no limitation to the way the operator wants the service checks to be correlated and represented. In this
example a very high-level country-wide overview of a system is shown.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.13 Nagvis Rack Overview

Combining multiple views and graphs lead to considerately reduced debugging times. From the very high level
layouts the operator can access the rack view and see where problems need treatment on a physical layer.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.14 Nagvis Site Overview

This is another example of a very high-level and highly condensed system view. Bear in mind that the informal
layouts get enhanced by the various real time checks, which, when correlated and condensed, lead to one
working or not working statement per logical unit.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.15 Nagvis Overview

With this monitoring platform even virtualised systems can be dissected and shown in informal graphs.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.16 Nagvis System Detail Overview

This example shows all actual performance consumptions on all systems on one single page.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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10.2.17 Munin Screen Overview

With the additional performance graphs, every measurement is shown in detail in tie series plots. Operators
therefore get a very detailed view of every single aspect of a service and host. With means of the time series and
the operational knowledge the operators get a very detailed insight on any impact from any service providing the
systems.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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In this example the incoming and outgoing network traffic is shown. This is a great tool to identify performance
bottlenecks and enables forecasts.

Dreamlab Technologies AG

Monbijoustrasse 36 CH-3011 Berne

T + 41 31 398 66 66 F + 41 31 398 66 69 contact@dreamlab.net http://dreamlab.net/

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